We know shipping cost is a concern for customers outside 48 states and international buyers. The best way to calculate costs is to add the desired items to your cart and use our shipping calculator on the cart page. Once you add your location the shipping costs will be populated for you.
As of June 2020, we are using a customs service called BorderGuru. This is the rate that will show in your cart if buying internationally. BorderGuru is a customs service that ensures your packages will safely pass through customs in your country. Duties and fees are added to the shipping rate at checkout. Because of this, there no hidden fees or surprises by the customs agency of your respective country. Everything is paid 100% in advance.
BorderGuru is currently not available when shipping to the UK or Ireland.
The BorderGuru customs agency is located in Bell, California. When you place an order with us, we first send your package to the BorderGuru agency. This process typically takes 5 days. Once your package arrives at the BorderGuru location, you will then be able to use the tracking number provided by them to track the package to your country.
Because of the additional time it will take for the package to arrive to your country, we are no longer accepting rush orders on international packages.
We hope this service creates a better buying experience for our international buyers. The rates provided by BorderGuru are often less than half than the rates we previously could provide through other worldwide shipping services. There are no hidden surprises and fees, and we can now guarantee that any order you place will arrive safely to your destination!
UPS Worldwide, USPS First Class Mail, and DHL Worldwide services are also available at checkout for international buyers. USPS First Class Mail can be used when the order weighs under 4 pounds. This is the least expensive option, but also takes the longest to arrive and is not trackable until the package arrives in it's destination country. Unfortunately, these types of packages often get lost by USPS and they will not allow the package to be insured.
UPS and DHL Worldwide are the fastest shipping options. They are also trackable throughout the entire shipment process. These types of packages very rarely get lost and are insurable, meaning that if insurance is purchased and a package gets lost or damaged in transit, we can issue a claim and replace the package immediately.
UPS and DHL Worldwide may impose customs duties and fees. These fees are imposed solely by the carrier, and Nurture Soap does not benefit financially from these fees and has no control over the process. We have found that DHL imposes fees less often than UPS, but these fees can occur randomly by any carrier aside from BorderGuru. Please make your international shipping choice wisely and expect fees to occur if any shipping option other than BorderGuru is chosen. Nurture Soap is not responsible for any customs taxes, duties or fees imposed by the carrier if BorderGuru is not the selected shipping option.
- BorderGuru: A slower method, but very stable/trackable. Customs duties and fees are paid at time of purchase. These types of packages can be insured.
- USPS First Class Mail: Slow and not trackable until the package arrives in the destination country. Often lost and/or damaged by the carrier and not insurable. We do not recommend this method of shipment but offer it as a choice for buyers, as it's the least expensive method of shipping. Packages must weigh under 4 pounds for this shipping option to show in the cart.
- UPS Worldwide options or Standard to Canada/Mexico: Very stable, trackable, and fast. This method of shipment is insurable and packages can be quickly replaced if lost. Customs duties and fees are almost always imposed with this shipping method.
- DHL Worldwide: This shipping method will show as "Worldwide" in the cart. This method is very fast, and customs duties and fees are imposed less often. DHL is insurable and trackable. Packages that are lost or damaged can be replaced quickly.
If a package is damaged in transit, please email pictures of the damage to firstname.lastname@example.org immediately upon the arrival of the package so we may assist you ASAP. Have further questions? Please Contact Us.