Refunds and Returns


Our policy lasts 30 days. If 30 days have gone by since delivery we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Fragrances cannot be opened prior to return. The lid and security tape must be intact for a return to be accepted. We offer one ounce sample sizes for each of our fragrances and highly recommend buying in smaller sizes to determine if the fragrance is right for you.

There is a 10% restocking fee for returns of non-defective items.

Non-returnable items: Gift cards

To return your product, you should mail your product to: 1370 Swan St., Huntington, IN, 46750, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have questions about returns please contact us.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sales Tax

Do I Have to Pay Sales Tax?

Due to a Supreme Court ruling effective July 1, 2020 we are legally required to charge sales tax in the following states:

  • Arizona
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Maryland
  • Michigan
  • Minnesota
  • New Jersey
  • North Carolina
  • Ohio
  • Utah
  • Virginia

How do I become Exempt from Sales Tax?

Please send your your Sales Tax Exemption Form to and we will mark your account as exempt from having to pay sales tax.

More Ways to Save at Nurture Soap!

Reviews Rewards

We will send you an email for reviews after your purchase for 5% off your next order!

  • A minimum purchase of $10 is required to use the coupon code
  • Apply the code at checkout to receive savings
  • Each code can only be once by the verified buyer of the item being reviewed
  • Only the reviewer can use the review coupon 
  • Code is valid for 30 days from the time of review
  • The review must contain a title and text

Shipping Information

International Buyers

Before You Place Your Order

We cannot add to or change orders once placed. We do not keep records of payment information at the time of purchase for security reasons. If you forgot to order an item, you will need to place another order. Please review your order for accuracy before submission.

You will be sent an email confirmation when an order is placed on our site. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Please be sure your email is correct when placing your order! We are not responsible for incorrect mailing or email addresses. We always ship to the address you give us and we always email to the address you give us.

Transit times stated at checkout are estimates and not guaranteed.

Orders and Shipping

Free Shipping

We offer free shipping to 48 states with all orders over $99. Free shipping shipment methods are USPS First Class Mail, USPS Priority Mail, UPS or UPS Sure Post. We will always select the most appropriate shipping method for your package weight and size. Selecting faster shipping options will not expedite your order in our warehouse. It will shorten time in transit only. To have your order shipped before others in queue we offer a rush shipping option.


You will be sent an email confirmation when an order is placed on our site. If you do not receive this email, please check your spam folder. Also check the address the shipment is being sent to. We only send to the address given to us when you place your order. If this address is incorrect please call us ASAP at 260-200-1081. When your order is shipped, you will receive a shipment confirmation email with a tracking number.

PO Boxes and Express Shipping

UPS Express options (2 day and overnight) do not deliver on weekends.

Choosing an express shipping option does not affect processing time. To put your order to the top of the packing list, choose Rush Shipping on the checkout page when placing your order.

UPS will not ship to PO boxes.

Shipping Insurance

Beginning 11/01/2021 we offer shipping insurance on the cart page. If this option is not selected during the checkout process, Nurture Soap Inc. is not responsible for any packages that are lost, damaged, or stolen. To protect your investment, we highly recommend purchasing insurance. If the insurance option is checked, we will immediately refund for your lost, damaged, or stolen items. You can initiate a claim on our File a Claim page.

Rush Shipping

Our processing time is posted at the top of the page on every page on our site. To decrease processing time and put your order to the top of our shipping list, we offer Rush Shipping. To add rush shipping to your order, simply add the option to your cart.

I Didn't Receive My Package!


We will replace the package immediately if shipping insurance was purchased at checkout.

Unfortunately we are not able to replace or refund any packages marked as delivered if shipping protection was not purchased.

Filing a Claim

If shipping insurance was purchased with your order, please initiate a claim here.

Next Steps

If shipping insurance was not purchased with your order, we cannot replace it. These are steps that should be followed to locate your package:

  • Check with your neighbors. It's likely that the mail carrier delivered your package to the wrong address.
  • Talk to the supervisor at your local post office if USPS was your chosen shipping method. They will be able to communicate with your mail carrier and look on the vehicles for any deliveries that were missed.
  • If you live in an apartment complex, check with the rental office. Sometimes deliveries will be made there.
  • If these steps don't result in finding your missing package, call USPS directly at 1 (800) 275-8777 or call UPS at 1-800-PICK UPS
  • Follow the prompts until you get to the prompt where you are asked for your tracking number. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a representative.
  • If you feel your package has been stolen, you may file a police report on the missing package.

There is something wrong with the order I received!

If you receive an order with missing or incorrect items please notify us within two weeks of receipt by phone at 260-200-1081 or email at