We ship to every country in the world. Nurture Soap cannot be held responsible for lost packages or packages seized by customs.
Payments of duties and taxes for international shipments are the responsibility of the buyer.
You may calculate shipping costs by adding the desired items to your cart and using the shipping calculator on the checkout page.
UPS will not ship to PO boxes.
There is free shipping on all our products to 48 states when you spend $30.You may choose another method of shipping if you prefer. Choosing Priority Mail as the preferred shipping method WILL NOT expedite your order. Free shipping orders will be shipped via the lowest rate available.
We do not charge a restocking fee. However, our cost of shipping items to you will be deducted from the total of returned items.
Allow 3 business days to process your order, even if an express shipping option is chosen.
UPS Express options (2dayand overnight) do not deliver on weekends.
You have the option for signed delivery at checkout. Please choose this option if you would like to sign for your package upon delivery. Nurture Soap will not be held responsible for any lost or misdelivered items if this option is not chosen. Why? Carriers will not honor insurance claims on packages marked as delivered. Rather than raise our shipping rates to cover this expense, we give the customer the option of signed delivery. If you don't receive your package and the signed delivery option is chosen, we will replace your package immediately and file a claim with the carrier.
I Didn't Receive my Package
We will replace the package immediately if the signed delivery option was chosen at checkout. If not, here are the steps that should be followed to find your package:
Check with your neighbors. It's likely that the mail carrier delivered your package to the wrong address.
Talk to the supervisor at your local post office if USPS was your chosen shipping method. They will be able to communicate with your mail carrier and lookonthe vehicles for any deliveries that were missed.
If you live in an apartment complex, check with the rental office. Sometimes deliveries will be made there.
If these steps don't result in finding your missing package, call USPS directly at 1 (800) 275-8777 or call UPS at 1-800-PICK UPS
Follow the prompts until you get to the prompt where you are asked for your tracking number.Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a representative.
If you feel your package has been stolen, you may file a police report on the missing package.