Order Policy

    • We require a minimum order of $15. If you have any difficulty placing your order or do not wish to enter your credit card information online, you may pay buy money order or call us at 765-981-2011 to place your order. We accept all major credit cards and PayPal payments.
    • You will be sent an email confirmation when an order is placed on our site. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Please be sure your email is correct when placing your order! We are not responsible for incorrect physical email or email addresses. We always ship to the address you give us and we always email to the address you give us. It is very important to double check your addresses before ordering.
    • We do not keep payment information, and cannot add to an order once it has been placed. Please ensure that you have all desired items in your cart before placing your order.

Shipping Policy

    • OVERVIEW
      • We ship to every country in the world. Restrictions apply to shipments sent to Italy, Greece, Kenya, Serbia, Nigeria, Russia, Korea, Japan, or New Zealand. Because of customs restrictions, Nurture Soap cannot be held responsible for lost packages or packages seized by customs.
      • Payments of duties and taxes for international shipments are the responsibility of the buyer.
      • You may calculate shipping costs by adding the desired items to your cart and using the shipping calculator on the checkout page.
      • UPS will not ship to PO boxes.
      • There is free shipping on all our products to 48 states when you spend $30. You may choose another method of shipping if you prefer. Free shipping orders will be shipped via lowest rate available.
      • Allow 3 business days to process your order, even if express shipping is chosen.
      • UPS Express options (2 day and overnight) do not deliver on weekends.
      • Have questions? Write at support@nurturesoap.com
    • Signed Delivery
      • You have the option for signed delivery at checkout. Please choose this option if you would like to sign for your package upon delivery. Nurture Soap will not be held responsible for any lost or misdelivered items if this option is not chosen. Why? Carriers will not honor insurance claims on packages marked as delivered. Rather than raise our shipping rates to cover this expense, we give the customer the option of signed delivery. If you don't receive your package and the signed delivery option is chosen, we will replace your package immediately and file a claim with the carrier.
    • I Didn't Receive my Package
      • We will replace the package immediately if the signed delivery option was chosen at checkout. If not, here are the steps that should be followed to find your package:
      • Check with your neighbors. It's likely that the mail carrier delivered your package to the wrong address.
      • Talk to the supervisor at your local post office if USPS was your chosen shipping method. They will be able to communicate with your mail carrier, and look on the vehicles for any deliveries that were missed.
      • If you live in an apartment complex, check with the rental office. Sometimes deliveries will be made there.
      • If these steps don't result in finding your missing package, call USPS directly at 1 (800) 275-8777 or call UPS at 1-800-PICK UPS
      • Follow the prompts until you get to the prompt where you are asked for your tracking number. Don't say anything. After a few attempts of not giving the tracking number you will be transferred to customer service. If there is a long wait, you may leave a callback number and they will call you.
      • If you feel your package has been stolen, you may file a police report on the missing package.

Refunds and Returns