Nurture Soap Returns and Refunds Policy
Shipping Insurance and Protection
Beginning 11/01/2021 we offer shipping insurance on the cart page. If this option is not selected during the checkout process, Nurture Soap is not responsible for any packages that are lost, damaged, or stolen. To protect your investment, we highly recommend purchasing insurance. If the insurance option is checked, we will immediately refund your lost, damaged, or stolen items. You can initiate a claim on our File a Claim page.
Refunds and Returns
Our policy lasts 30 days. If 30 days have passed since delivery, we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Fragrances cannot be opened before return. The lid and security tape must be intact for a return to be accepted. We offer one ounce sample sizes for each of our fragrances and highly recommend buying in smaller sizes to determine if the fragrance is right for you.
There is a 10% restocking fee for returns of non-defective items.
Non-returnable items: Gift cards
To return your product, you should mail your product to: 1370 Swan St., Huntington, IN, 46750, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, we cannot replace or refund any packages marked as delivered if shipping protection was not purchased.
If you receive an order with missing or incorrect items please notify us within two weeks of receipt by phone at 260-200-1081 or email at email@example.com.
If you have questions about returns, please contact us.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items or free samples cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 1370 Swan St., Huntington, IN, 46750, United States.