Nurture Soap Returns and Refunds Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: Gift cards

There is a 10% restocking fee for returns of non-defective items.

To return your product, you should mail your product to: 1370 Swan St., Huntington, IN, 46750, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not charge a restocking fee. However, the cost of shipping items to you will be deducted from the total of returned items.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@nurturesoap.com.

Sale items (if applicable)

Only regular-priced items may be refunded. Sale items or free samples cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nurturesoap.com and send your item to: 1370 Swan St., Huntington, IN, 46750, United States.