Politiques et informations
Veuillez ne pas retourner les articles endommagés sans nous contacter au préalable ! Si quelque chose manque ou est endommagé, nous devons le savoir dès que vous recevez votre commande. Nous ne pouvons pas accepter les retours sur les huiles parfumées ou les couleurs pour des raisons sanitaires. Nous vous recommandons d'acheter des tailles plus petites pour tester votre produit. Les clients internationaux sont responsables du paiement des droits et des frais. S'il vous plaît lire plus ci-dessous.
NEW! - Sales Tax
Due to a Supreme Court ruling effective July 1, 2020 we are legally required to charge sales tax in the following states:
Please send your your Sales Tax Exemption Form to email@example.com and we will mark your account as exempt from having to pay sales tax.
More Ways to Save at Nurture Soap!
You can earn up to $10 per 30 days just by leaving reviews! Each review = $1. Leave 10 reviews per month and earn $10 to be applied toward your next order!
To earn credits or to be published, reviews must be
1. From the purchaser of the item being reviewed.
2. Reviews must be for the product being reviewed, must be legible and provide value to other customers.
3. The review must contain a title.
View your rewards balance by logging into your account. You can use 100% credits if your cart reaches $51 or more. You can use $5 credits if your cart reaches $1 to $50.
We cannot add to or change orders once placed. We do not keep records of payment information at the time of purchase for security reasons. If you forgot to order an item, you will need to place another order. Please review your order for accuracy before submission.
You will be sent an email confirmation when an order is placed on our site. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Please be sure your email is correct when placing your order! We are not responsible for incorrect mailing or email addresses. We always ship to the address you give us and we always email to the address you give us.
Refunds and Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Fragrance oils, colors, and all other cosmetic products cannot be returned due to sanitary reasons. To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items: Gift cards
To return your product, you should mail your product to: 1370 Swan St., Huntington, IN, 46750, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders and Shipping
We offer free shipping to 48 states with all orders over $150. Free shipping shipment methods are USPS First Class Mail for all orders under 14 ounces and USPS Priority Mail for all orders over 14 ounces. Selecting faster shipping options will not expedite your order in our warehouse. It will shorten time in transit only. To have your order shipped before others in queue we offer a rush shipping option.
You will be sent an email confirmation when an order is placed on our site. If you do not receive this email, please check your spam folder. Also check the address the shipment is being sent to. We only send to the address given to us when you place your order. If this address is incorrect please call us ASAP at 260-200-1081. When your order is shipped, you will receive a shipment confirmation email with a tracking number.
UPS Express options (2 day and overnight) do not deliver on weekends.
Choosing an express shipping option does not affect processing time. To put your order to the top of the packing list, choose Rush Shipping on the checkout page when placing your order.
UPS will not ship to PO boxes.
Beginning 11/01/2021 we offer shipping insurance on the cart page. If this option is deselected during the checkout process, Nurture Soap Inc. is not responsible for any packages that are lost, damaged, or stolen. To protect your investment, we highly recommend purchasing insurance. If the insurance option is checked, we will immediately replace your lost, damaged, or stolen items.
Our processing time is posted at the top of the page on every page on our site. To decrease processing time and put your order to the top of our shipping list, we offer Rush Shipping. To add rush shipping to your order, simply add the option to your cart.
I Didn't Receive My Package!
We will replace the package immediately if shipping insurance was purchased at checkout.
Check with your neighbors. It's likely that the mail carrier delivered your package to the wrong address.
Talk to the supervisor at your local post office if USPS was your chosen shipping method. They will be able to communicate with your mail carrier and look on the vehicles for any deliveries that were missed.
If you live in an apartment complex, check with the rental office. Sometimes deliveries will be made there.
If these steps don't result in finding your missing package, call USPS directly at 1 (800) 275-8777 or call UPS at 1-800-PICK UPS
Follow the prompts until you get to the prompt where you are asked for your tracking number. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a representative.
If you feel your package has been stolen, you may file a police report on the missing package.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.