Our policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Fragrance oils, colors, and all other cosmetic products cannot be returned due to sanitary reasons. To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items: Gift cards
To return your product, you should mail your product to: 1370 Swan St., Huntington, IN, 46750, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not charge a restocking fee. However, cost of shipping items to you will be deducted from the total of returned items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@nurturesoap.com.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items or free samples cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nurturesoap.com and send your item to: 1370 Swan St., Huntington, IN, 46750, United States.
